Frequently Asked Questions

 

 |  General Questions

 |  Payment Method

 |  Delivery Info

   Order Status

 |  Refund & Exchange

 

 


 

 

Order Status

 

  1. Where can I check my Order Status?
  2. What does my Order Status mean?
  3. How do I change or cancel my order?
  4. How do I track my order?

 

 

  1. Where can I check my Order Status?
    After placing an order, you can view the Order Status by simply clicking on the “My Account” tab at the top right corner of every page of cell-care.com.my. From there, you will be able to view information about your order history, including current and completed orders.

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  2. What does my Order Status mean?
    Pending: Order received and awaiting payment.
    Processed: Payment received. Order has been processed and packed, ready to ship.
    Shipped: Order has been shipped. Tracking number is sent to your email.
    Cancelled: Order has been cancelled, usually at your request. If you are not sure why a particular order was cancelled please submit your enquiry via email [email protected].

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  3. How do I change or cancel my order?
    Please contact us via email [email protected] or directly at +6012 960 6789 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

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  4. How do I track my order?
    Pos Laju: http://www.pos.com.my
    Key in the tracking number sent to your email to track your parcel.

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