Frequently Asked Questions 

 

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   Payment Method

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Payment Information

 

  1. What forms of payment do you accept?
  2. Is it safe to use my credit card on your site?
  3. Do you accept cheques?
  4. Do you accept international credit cards?
  5. I came across the name iPay88. What is that?
  6. When I click on the button “Credit Card Payment with iPay88. Nothing happens. What should I do?
  7. Why does the name Mobile88.com.my appears on my credit card statement?
  8. How do I know if my payment is successful?
  9. My payment was declined.

 

  1. What forms of payment do you accept?
    We currently accept direct bank deposit (cash or cheque) over the counter or via ATM machine, online fund transfer, credit card (iPay88) and PayPal for all orders.

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  2. Is it safe to use my credit card on your site?
    Yes. We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All personal information, including your credit card number, is encrypted by SSL while you are placing the order.

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  3. Do you accept cheques?
    Yes. You have to bank in the cheque to our Public Bank Account. 
    Account: Miifix Digital Sdn Bhd
    Account No: 3185117028

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  4. Do you accept international credit cards?
    Yes. Please note that your order will not be shipped before the bank verifies the transaction to be genuine.

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  5. I came across the name iPay88. What is that?
    We accept credit card payments online via iPay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers customers safe and secure transaction over the internet. iPay88 uses 3-D Secure where extra authentication from the credit card’s bank is required.

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  6. When I click on the button “Credit Card Payment with iPay88. Nothing happens. What should I do?
    Your internet browser’s pop-up blocker is turned on. Please examine the settings of your internet browser and turn off the pop-up blocker.

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  7. Why does the name iPay88 Sdn Bhd appear on my credit card statement?
    iPay 88 Sdn Bhd has appointed iPay88 as its sole authorized reseller of all iPay88 merchants system. If you have a iPay88 or iPay88 Sdn Bhd charged on your statement, it is very likely that you or someone in your household place an online order.

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  8. How do I know if my payment is successful?
    When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on cell-care. Depending on the outcome of the authorisation request, you will see either a successful or failed message on screen which will confirm the result of  your transaction.

    A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with cell-care. It will be sent by iPay88 to the email address you have provided when entering your payment details.

    If you receive more than one email and you have only made one purchase, please contact us at [email protected] and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

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  9. My payment was declined.
    This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

    – Some of the card/personal details entered does not match the information held by your Card Issuer
    – You do not have enough cleared funds on your card to cover the amount of the purchase
    – Your card has been reported as lost/stolen and been cancelled by your Card Issuer
    – Your card has or is due to expire and has been replaced by your Card Issuer
    – Your card has recently been replaced by your Card Issuer but not activated yet
    – Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
    – There may be a problem with your Card Issuer’s authorisation system
    – You have not activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

         If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further  information.

 

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