Cell Care Mobile Solution (001949509-D) (“Cell Care”, “Cell-Care”, “we”, “our” and “us”) respect and protect your right to privacy in relation to your interactions with this website www.Cell-Care.com.my (the “Website”). We have adopted the following policies to safeguard your personal information and to protect its confidentiality. Any information which is provided by you to Cell-Care via this Website or otherwise will be treated in accordance with the terms of the Malaysian Personal Data Protection Act 2010 (PDPA) and/or such amending or replacement legislation as may be adopted in Malaysia from time to time.
How Do We Obtain Your Consent to the Collection of Your Personal Information?
When you provide us with personal information to complete a transaction, place a pre-order, or return a purchase, we assume your consent to collect your personal information and use it for that specific reason.
If we ask you for personal information for a secondary reason, like competitions, we will either ask you directly for your consent or provide you with an opportunity to say no.
We may ask you to give your express consent, such as by checking a box to indicate your consent to receive marketing communications. You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request following receipt of such notice, subject to legal and contractual restrictions related to your transactions. You can send such notice in writing to Cell-Care at [email protected]
If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
What Information Do We Collect About You?
At Cell-Care, we collect personal information and non-personal information. The type of information we collect depends on the nature of your interaction with us. You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
Personal information – Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information including the following:
• Contact information – your name, postal address, telephone number, and email address
• Personal preferences – opinions, interests, hobbies, product wish lists, language preferences, and marketing consent; and
• Financial information and transaction information – products purchased, method of payment, amount paid, and credit or debit card number.
Non-personal information – Non-personal information does not identify you as an individual. For example, we may collect certain non-personal data when you visit our Website, such as your Internet Protocol address, the type and version of browser you are using or the referring URL; or we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
How Do We Use Your Personal Information?
The primary reasons we collect personal information from you are:
• To complete a hello transaction with you
• To place pre-orders on your behalf
• To fulfill your requests for products, services or information
• To limit the possibility of fraud or error when we process your transactions, refunds and/or exchanges
• To administer rebates
• To conduct competitions, promotions or surveys
We also use your personal information for other, secondary reasons, including:
• Customer service
• As part of extended service agreements
• To administer a loyalty program, including but not limited to tracking and analyzing your purchases and preferences to better understand your product and service needs and eligibility
• To facilitate your acceptance of offers made by our third party marketing partners
• To tailor our online content based on your preferences
• To measure and improve the effectiveness of our Website or our marketing endeavours
• If you ask us, to offer and promote additional products and services we offer
• As otherwise provided or required by law
Information Cell-Care Collects Directly from You
Returns and Exchanges – In connection with any returns, refunds or exchanges, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.
Purchase Follow-Up and Surveys – Following a purchase, we may send you a follow-up letter either thanking you for your business or inquiring as to whether you are satisfied with your new product. We may use contact information collected from you to conduct occasional surveys and other customer research. These surveys are entirely voluntary.
Our Website – You can browse our Website anonymously. However, to order products and services from our Website, or to use special features or functions of our Website, you may be asked to provide personal information, such as your name, email address, postal address, telephone number, or credit or debit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions or features of our Website that you may use.
Newsletters or Updates – Cell-Care also may offer you the opportunity to sign up for newsletters or other promotional communications. If you decide to do so, we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. We do not rent our subscriber list or offer to sell it to other parties.
Information Cell-Care Collects Automatically
When you use our Website, we may collect the Internet Protocol (IP) address of your computer and of your Internet service provider, the date and time you access our Website, the Internet address of the website from which you linked directly to our Website, the computer operating system you are using, the sections of our Website you visit, the website pages read and images viewed, and the content you download from the Website. This information is used for website and system administration purposes and to improve the Website.
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Does Cell-Care Share Your Information?
Marketing Partners – if you accept an offer from any of our third party marketing partners, we will share your contact and billing information with that specific third party, in accordance with the terms of the offer. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer available through one of our Website, we will share your contact and billing information with that specific third party, in accordance with the terms of the offer.
Some of these operations may result in personal information collected by Cell-Care being stored or processed outside of Malaysia and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
Cell-Care has taken precautions to prevent the fraudulent use of your information on our Website. Cell-Care has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Legal Disclosure – Cell-Care may disclose your information as permitted or required by law or to comply with any legal process, as well as to protect and defend the rights of Cell-Care and/or our customers.
How does Cell-Care Protect Your Information?
The file containing your personal information will be stored on our servers and will only be accessible to our employees and those of our agents and service providers who require it in the course of their duties. Cell-Care takes appropriate steps to protect your personal information. We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
SSL Technology – Our Website use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Choosing a Password – When you register as a user and create an online account on our Website, you will be prompted to select a personal password. To maximize your level of protection, you should choose a strong personal password, which means that you should use at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Cell-Care will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on our Website, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Contacting Cell-Care”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
Links to Third Party Websites
Our Website may contain links that permit you to link to other websites or Internet resources. When you click on one of those links you are connecting to another website or Internet resource. Cell-Care has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites before you submit any personal information to them.
If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
Email: [email protected] (please read the Important Reminder below)
You may contact us directly by calling +6012 – 960 6789 or you can contact us in writing addressed to
Cell Care Mobile Solution
IT-033A, 3rd Floor, Plaza Low Yat,
Jalan 1/77, Off Jalan Bukit Bintang,
55100 Kuala Lumpur, Malaysia
We will respond to your request or investigate your concern as quickly as we can, but no later than 7 days from the date of receipt of your query.
Important Reminder about email communications: Please remember that email sent over the Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Cell-Care is not responsible for any transmission by you of any personal information over the Internet.
Cell-Care, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES, SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES, INCLUDING WITHOUT LIMITATION, REASONABLE LEGAL FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY STATEMENT AND YOUR CONSENTS.
Last Update: 20/05/2016