Frequently Asked Questions

 

 cell-care  General Questions

 |  Payment Method

 |  Delivery Info

 |  Order Status

 |  Refund & Exchange

 

 

General Questions

  1. I can’t remove or add items into my shopping cart. What should I do?
  2. I have signed up but unable to login with my password. What should I do?
  3. I forgot my password.
  4. I wish to change my personal information and shipping details.
  5. Can I make a purchase without creating an account?
  6. How do I receive updates on your latest deals?
  7. How do I unsubscribe from any of your mailing lists?
  8. I have received a few emails from cell-care. What are Orders Received, Orders Processed and Orders Shipped?
  9. I can’t find a particular product that I wish to purchase.
  10. The item I want is out of stock. What should I do?

     

    About

    1. How do I know it is safe to shop with you?
    2. What are the benefits of creating an account?
    3. How can I get assistance if I need it?

     

     


     

    General Questions

    1. I can’t remove or add items into my shopping cart. What should I do?
      Your browser could be set to refuse cookies. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. Therefore, to succesfully purchase a product, set your browser to accept cookies and you will be ready to start shopping.

      Return to top

    2. I have signed up but unable to login with my password. What should I do?
      Your account may not be verified. An email with verification link had been sent to your registered email address for verification. Please click on the verification link to activate your account. If the problem still persists kindly contact us at [email protected] for technical assistance.

      Return to top

    3. I forgot my password.
      You can retrieve your password by going to My Account page and click on the ‘Forgot password’ link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.cell-care.com.my. The password will be sent automatically to the registered email address.

      Return to top

    4. I wish to change my personal information and shipping details.
      Login to your account and you will have the option to modify personal information and shipping details.

      Return to top

    5. Can I make a purchase without creating an account?
      Yes. You may checkout as a ‘guest’. However, we recommend you to checkout as a registered member so that you can enjoy rewards points, as well as making future purchases easier and giving you simple-to-use control over order management. Registered members also get certain privileges over non-registered users, such as the ability to enter lucky draws.

      Return to top

    6. How do I receive updates on your latest deals?
      Just subscribe to our newsletter, which we published monthly. Or you can LIKE our Facebook page to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

      Return to top

    7. How do I unsubscribe from any of your mailing lists?
      Our newsletters come with an unsubscribe link at the bottom. Click on the link to remove your email from our mailing list.

      Return to top

    8. I have received a few emails from cell-care. What are Orders Received, Orders Processed and Orders Shipped?
      Order Received: This email informs you that we have received your orders and will process it after receiving payment.
      Order Processed: This email informs you that the payment is received and your order is ready for shipping.
      Order Shipped: This email confirms that we have shipped/delivered the order to you.

      Return to top

    9. I can’t find a particular product that I wish to purchase.
      Kindly contact us at [email protected] or call us at 010 – 908 7887 for further enquiries. We will try our best to assist you or recommend you an alternative. 

      Return to top

    10. The item I want is out of stock. What should I do?
      Kindly contact us at [email protected] or call us at 010 – 908 7887 and we will do our best to restock the item as soon as possible or recommend you an alternative. We will contact you as soon as the item is available for purchase, but this does not obligate you to make a purchase. However, items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.

      Return to top

     


     

    About

    1. How do I know it is safe to shop with you?
      We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order. SSL encrypts your order information to avoid the decoding of that information by anyone other than cell-care.com.my. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https”. We endeavor to make every transaction you make at cell-care.com.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at cell-care.com.my. We also respect your privacy and we are committed to protecting it. * SSL available only if you make payment through our payment gateway like eGHL

      Return to top

    2. What are the benefits of creating an account?
      With your cell-care account, you will have access to the following information:

      – Your Account Information
      – Your Order History
      – Your Rewards Points

      As a registered member you will enjoy rewards points, as well as making future purchases easier and giving you simple-to-use control over order management. Registered members also get certain privileges over non-registered users such as the ability to enter lucky draws.

      Return to top

    3. How can I get assistance if I need it?
      We are always here to help you.

      Call us: +6010 908 7887

      Email us: [email protected]

      Return to top